Customer Success Manager - Work from home

Job Description:

Capital One Financial is seeking a talented and experienced Customer Success Manager to work from home in Montreal, Quebec, Canada. As a mid-to-senior level professional with at least 7 years of experience, you will be responsible for ensuring the success and satisfaction of our customers through proactive account management, problem-solving, and relationship-building.

Responsibilities: - Build strong relationships with clients to understand their needs and goals - Serve as the primary point of contact for customers, addressing any inquiries, issues, or requests in a timely and professional manner - Collaborate with internal teams to develop and execute tailored customer success plans - Proactively identify opportunities for upselling and cross-selling additional products or services - Analyze customer data to track usage, engagement, and overall satisfaction - Implement strategies to increase customer retention and reduce churn - Create and deliver regular reports to key stakeholders on customer health and satisfaction

Requirements: - 7+ years of experience in customer success or account management roles - Proven track record of building strong relationships and driving customer satisfaction - Driven and resilient personality traits - Strong critical thinking and project management skills - Excellent communication and presentation abilities - Bachelor's degree in Business, Marketing, or related field (MBA preferred)

Benefits: - Gym membership - Free accommodation - Visa sponsorship

Working Environment: At Capital One Financial, we foster a culture of innovation and growth by encouraging curiosity and questioning. Our team is dedicated to pushing boundaries and seeking new opportunities for success.

Equal Opportunity Statement: Capital One Financial is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other basis prohibited by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 7, 2024

Join our team and be a part of a dynamic, customer-centric organization that values excellence and continuous improvement. Apply now to become our Customer Success Manager and make a meaningful impact on our customers' success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.