Customer Success Manager - Work from home

Job Description:

Archer Daniels Midland is seeking a remote Customer Success Manager based in Vancouver, British Columbia. This part-time position requires a candidate with at least 6 years of experience in a customer-facing role, preferably in a B2B setting. The ideal candidate will be confident, driven, and possess strong strategic planning and problem-solving skills.

Responsibilities: - Build and maintain strong relationships with clients, ensuring their success and satisfaction with the company's products or services - Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling - Monitor customer usage data, health indicators, and feedback to proactively address any issues and prevent customer churn - Develop and execute customer success plans to ensure clients achieve their desired outcomes - Act as the main point of contact for clients, addressing any concerns or inquiries in a timely and professional manner - Provide training and support to clients on how to utilize the company's products effectively - Gather and analyze customer feedback to improve products and services - Work closely with internal teams to advocate for customers' needs and drive product enhancements

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven track record of successfully managing customer relationships - Excellent communication and interpersonal skills - Strong problem-solving abilities and a strategic mindset - Ability to work independently and manage multiple priorities - Experience working in a remote setting is a plus - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Paid overtime - Dental insurance - Vision insurance

Working Environment: The successful candidate will thrive in an energetic and rapidly evolving work setting. They will have the opportunity to work remotely and collaborate with a diverse team to drive customer success and company growth.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Archer Daniels Midland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.