Remote Customer Success Officer

Job Description:

Carleton University is seeking a Remote Customer Success Officer to join our team in Montreal, Quebec. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer success or a related field. We are looking for a confident and driven individual with strong presentation skills and a creative mindset.

As a Remote Customer Success Officer, your responsibilities will include: - Building and maintaining strong relationships with customers to ensure their success and satisfaction with our services - Providing training and support to customers to help them effectively use our products - Proactively identifying opportunities to upsell and cross-sell additional services to customers - Gathering feedback from customers to improve our products and services - Collaborating with cross-functional teams to drive strategic initiatives based on data-driven decisions

Requirements: - Bachelor's degree in business, marketing, or a related field - 4+ years of experience in customer success or a similar role - Excellent communication and presentation skills - Strong problem-solving abilities and a creative mindset - Proficiency in using customer relationship management (CRM) software

Benefits: - Paid overtime - Company-provided equipment for remote work - Employee discounts on university services and events

Working Environment: As a Remote Customer Success Officer at Carleton University, you will work in a dynamic and fast-paced environment where data is leveraged to inform decisions and drive strategic initiatives. You will have the opportunity to collaborate with a diverse team of professionals dedicated to delivering exceptional customer experiences.

Equal Opportunity Statement: Carleton University is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to Apply: Interested candidates should submit their application by July 15, 2024. We look forward to hearing from qualified individuals who are passionate about customer success and driving results for our organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.