Customer Success Officer - Work from home

Company: Citi Canada

Job Title: Customer Success Officer - Work from Home

Location: Toronto, Ontario, Canada

Job Type: Part-time

Seniority: Associate Level

Years of Experience: 4

Personality Traits: Resilient, Passionate

Soft Skills: Planning, Analysis

Deadline to Apply: April 24, 2024

Equal Opportunity Statement: Citi Canada is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Job Description:

As a Customer Success Officer at Citi Canada, you will be responsible for ensuring the success and satisfaction of our customers. This role will require a high level of customer service skills, as well as the ability to analyze customer needs and provide tailored solutions. The ideal candidate will be resilient and passionate about delivering exceptional customer service.

Responsibilities:

- Provide top-tier customer service to clients via phone, email, and chat - Develop and maintain strong relationships with customers to ensure their success and satisfaction - Analyze customer data to identify trends and opportunities for improvement - Collaborate with other departments to address customer issues and provide solutions - Monitor customer accounts and provide regular updates and reports - Develop and implement customer success strategies to drive business growth - Conduct regular customer satisfaction surveys and take action based on feedback - Stay up-to-date on industry trends and best practices in customer success

Requirements:

- Bachelor's degree in Business Administration, Marketing, or a related field - 4+ years of experience in customer service or a related field - Strong communication skills and the ability to build rapport with customers - Excellent analytical and problem-solving abilities - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - Knowledge of financial services industry is a plus

Benefits:

- Vision insurance - Relocation allowance - Visa sponsorship

Working Environment:

At Citi Canada, we promote a work-life balance and prioritize employee well-being. As a Customer Success Officer, you will have the flexibility to work from home and manage your own schedule. We offer a supportive and inclusive work environment where you can thrive and grow in your career.

Don't miss out on this exciting opportunity to join our team at Citi Canada. Apply now and be part of a dynamic and innovative company!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.