Customer Success Officer - Work from home

Job Description:

Ashland is seeking a part-time Customer Success Officer to join our dynamic team. This position offers the flexibility to work from home and is located in Toronto, Ontario, Canada. As an Entry Level position, we are looking for candidates with at least 1 year of experience in a similar role.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Proactively reach out to customers to ensure their needs are being met - Collaborate with other teams to ensure customer satisfaction - Identify key areas for improvement to enhance the customer experience - Provide product training and support to customers as needed - Conduct research to better understand customer needs and preferences - Analyze customer data to identify trends and opportunities for growth - Handle customer inquiries and complaints in a professional and timely manner

Requirements: - Strong interpersonal and communication skills - Confident and reliable personality traits - Critical thinking and research skills - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Profit sharing - Travel & spending expenses covered - Visa sponsorship for eligible candidates - Align work with a greater purpose, contributing to a meaningful mission

Equal Opportunity Statement: Ashland is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.