Customer Success Representative

Job Description:

Export Development Canada (EDC) is seeking a part-time Customer Success Representative to join our team in Toronto, Ontario. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service and a passion for providing exceptional support to our clients.

Responsibilities: - Serve as the primary point of contact for customers, ensuring their satisfaction with our products and services - Build and maintain strong relationships with customers through proactive communication and problem-solving - Provide guidance and support to customers on how to maximize the value of their interactions with EDC - Collaborate with internal teams to address customer needs and resolve issues in a timely manner - Identify opportunities to upsell or cross-sell additional products or services to customers

Requirements: - Energetic and dedicated individual with a strong commitment to customer success - Excellent negotiation and leadership skills to effectively communicate and influence customer behavior - Previous experience in a customer-facing role preferred - Ability to work independently and prioritize tasks in a fast-paced environment - Strong written and verbal communication skills - Proficiency in Microsoft Office and CRM software

Benefits: - Dental insurance - Visa sponsorship for eligible candidates - Company transportation for work-related travel - Opportunities for professional development and advancement within the organization

Working Environment: At EDC, we prioritize employee well-being through health and wellness initiatives, flexible work arrangements, and a supportive team environment. We believe in fostering a positive and inclusive workplace culture where every employee can thrive.

Equal Opportunity Statement: EDC is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such basis.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.