Customer Success Representative

Job Description:

Mosaic, a leading technology company based in Montreal, Quebec, is seeking a part-time Customer Success Representative to join our team at the Associate Level. As a Customer Success Representative, you will be responsible for ensuring the satisfaction and retention of our valued customers. Your main goal will be to build strong relationships with customers and provide them with exceptional support to help them achieve their desired outcomes.

Responsibilities: - Proactively engage with customers to understand their needs and challenges - Provide guidance and support to customers on how to effectively use our products and services - Troubleshoot and resolve customer issues in a timely and professional manner - Collaborate with internal teams to address customer concerns and improve overall customer experience - Monitor customer usage data and identify opportunities for upselling or cross-selling products - Conduct customer surveys and gather feedback to continuously improve our products and services - Maintain accurate records of customer interactions and update customer profiles as needed

Requirements: - 4 years of experience in customer success or a related field - Strong interpersonal skills and the ability to build rapport with customers - Adaptability and resilience to handle challenging situations with professionalism - Critical thinking skills to analyze customer needs and provide effective solutions - Cooperation skills to work well with cross-functional teams and achieve common goals - Excellent communication skills, both written and verbal - Proficiency in CRM software and other customer support tools - Bachelor's degree in business, marketing, or a related field (preferred)

Benefits: - Relocation allowance for eligible candidates - Company-provided equipment for remote work - Profit sharing opportunities based on performance and company success

Working Environment: At Mosaic, we value diversity and collaboration. As a Customer Success Representative, you will have the opportunity to work with colleagues from around the world, fostering a global village mentality where everyone's contributions are valued. We believe in creating a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Mosaic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status. We are committed to providing a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.