Remote Customer Success Representative

Job Description:

Cigna is seeking a Remote Customer Success Representative to join our team in Vancouver, British Columbia. As a part-time entry-level position, this role is perfect for individuals with at least 1 year of experience looking to kickstart their career in the healthcare industry. We value reliability and resilience in our employees, so candidates must exhibit these personality traits to succeed in this role.

Responsibilities: - Manage a portfolio of customer accounts to ensure customer satisfaction and retention - Provide timely and accurate responses to customer inquiries via phone, email, and chat - Collaborate with cross-functional teams to address customer issues and improve the overall customer experience - Proactively identify opportunities to upsell and cross-sell products and services to existing customers - Utilize problem-solving skills to resolve customer complaints and escalations effectively - Maintain accurate and up-to-date customer records in the company's CRM system - Assist in the development and implementation of customer success strategies and initiatives

Requirements: - Bachelor's degree in a related field or equivalent work experience - Strong time management skills and the ability to prioritize tasks effectively - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Previous experience in customer service or sales is a plus - Must be willing to work remotely and be available during standard business hours

Benefits: - Company transportation provided for work-related travel - Free accommodation during business trips - Life insurance coverage for all employees - Opportunity to work in a dynamic and innovative environment that encourages calculated risk-taking

Equal Opportunity Statement: Cigna is an equal opportunity employer and is committed to providing a diverse, inclusive, and welcoming work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment.

Deadline to apply: July 14, 2024

If you meet the requirements and are interested in joining our team as a Remote Customer Success Representative, please submit your resume and cover letter to our recruitment team by the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.