Customer Success Representative

Job Description:

Dollar General is seeking a dynamic and customer-oriented individual to join our team as a part-time Customer Success Representative in Montreal, Quebec. As an Associate Level position with a requirement of 2 years of experience, the successful candidate will be responsible for ensuring the satisfaction and retention of our valued customers.

Responsibilities: 1. Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service. 2. Proactively reach out to customers to gather feedback, identify opportunities for improvement, and promote additional products or services. 3. Collaborate with internal teams to streamline processes, improve customer experience, and drive business growth. 4. Utilize customer relationship management tools to track interactions, monitor satisfaction levels, and generate reports. 5. Stay up-to-date on industry trends, market dynamics, and competitor activities to enhance customer success strategies. 6. Assist in the development and implementation of customer success initiatives and campaigns. 7. Act as a brand ambassador, representing Dollar General in a professional and positive manner at all times.

Requirements: 1. Energetic personality with the ability to engage and connect with customers in a meaningful way. 2. Resourceful mindset to adapt to various situations, problem-solve effectively, and drive results. 3. Strong emotional intelligence to empathize with customers, build rapport, and handle challenging interactions with professionalism. 4. Leadership skills to inspire and motivate team members, foster collaboration, and drive success. 5. Excellent communication skills, both verbal and written, with an attention to detail. 6. Proficiency in Microsoft Office suite and customer relationship management software. 7. High school diploma or equivalent required; additional education or certifications are a plus.

Benefits: 1. Joining Bonus to welcome you to the Dollar General team. 2. Company equipment provided for work-related tasks. 3. Life insurance coverage to ensure peace of mind for you and your loved ones.

Working Environment: At Dollar General, we believe in cultivating a working environment that sparks creativity and motivation, inspiring our team members to achieve greatness. Join us in a supportive and collaborative atmosphere where your contributions are valued and recognized.

Equal Opportunity Statement: Dollar General is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals from all backgrounds to apply and join our team. Apply today to start your journey with Dollar General and embark on a rewarding career in customer success.

Deadline to Apply: July 12, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.