Customer Success Representative - Work from home

Job Description: We are seeking a highly motivated and resourceful Customer Success Representative to join our remote team at Fidelity National Financial. As a Customer Success Representative, you will be responsible for ensuring client satisfaction, resolving any issues or concerns, and providing exceptional service to our customers. This is a part-time position with the potential for growth within the company.

Responsibilities: - Manage customer inquiries via phone, email, and chat in a timely and professional manner - Provide product information, troubleshoot issues, and offer solutions to customer concerns - Build strong relationships with customers to enhance overall customer experience - Assist with customer onboarding and training to ensure successful implementation of our products - Conduct research to better understand customer needs and preferences - Collaborate with internal teams to address customer feedback and improve processes - Maintain accurate records of customer interactions and transactions - Meet or exceed customer satisfaction goals and KPIs

Requirements: - 4 years of experience in customer service or a related field - Strong communication skills and the ability to effectively interact with customers of all levels - Energetic and resourceful personality with a customer-centric approach - Excellent research skills and attention to detail - Ability to work independently and as part of a remote team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Gym membership - Travel & spending expenses - Disability insurance

Working Environment: At Fidelity National Financial, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive environment where all employees can thrive and succeed.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status in accordance with applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.