Customer Success Specialist

Textron is seeking a part-time Customer Success Specialist to join our team in Montreal, Quebec, CA. As an Associate Level role with a requirement of at least 3 years of experience, the ideal candidate for this position should possess a resilient and confident personality, as well as demonstrate creativity and adaptability as key soft skills. At Textron, we offer a working environment that embraces a culture challenging norms and encourages bold thinking.

Responsibilities: - Build and maintain strong relationships with customers, ensuring their satisfaction and success with our products and services. - Serve as the main point of contact for customers, addressing any inquiries, issues, or feedback in a timely and professional manner. - Collaborate with internal teams, including sales, product development, and support, to ensure the best possible customer experience. - Proactively identify opportunities for customer growth and expansion of services. - Analyze customer data and feedback to provide insights and recommendations for improvement.

Requirements: - At least 3 years of experience in a customer-facing role. - Proven track record of delivering exceptional customer service and achieving customer success goals. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work independently and as part of a team. - Proficiency in CRM software and Microsoft Office Suite.

Benefits: - Free food provided during working hours. - Company transportation options available for commuting. - Training and professional development opportunities to support career growth.

Deadline to apply: May 7, 2024

Equal Opportunity Statement: Textron is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.