Customer Success Specialist

Job Description:

As a Customer Success Specialist at Kroger in Vancouver, British Columbia, you will play a crucial role in ensuring the satisfaction and retention of our valued customers. You will be responsible for building strong relationships with customers, understanding their needs, and providing solutions to any issues they may encounter.

Responsibilities: - Develop a deep understanding of Kroger's products and services to effectively assist customers - Provide exceptional customer service through various channels such as phone, email, and chat - Act as a liaison between customers and internal teams to ensure efficient problem resolution - Proactively identify opportunities to upsell and cross-sell products to increase customer satisfaction and revenue - Monitor customer feedback and trends to identify areas for improvement in our products and services - Collaborate with cross-functional teams to drive customer success initiatives - Maintain accurate and up-to-date customer records in our CRM system

Requirements: - 4 years of experience in a customer-facing role - Resilient and able to handle challenging situations with a positive attitude - Energetic and enthusiastic about providing top-notch customer service - Strong problem-solving skills and ability to think on your feet - High emotional intelligence and ability to empathize with customers - Excellent communication and interpersonal skills - Ability to work independently as well as part of a team

Benefits: - Disability insurance to support your well-being - Travel & spending expenses covered to ensure a seamless customer success experience - Travel opportunities to engage with customers in different locations

Working Environment: At Kroger, we strive to spark creativity and motivation in an environment that inspires greatness. You will have the opportunity to work with a diverse and dynamic team that is dedicated to delivering exceptional customer experiences.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Kroger is an equal opportunity employer and is committed to creating a diverse and inclusive workplace for all employees. We welcome applications from individuals of all backgrounds and strive to provide equal opportunities for everyone.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.