Remote Customer Success Specialist

Job Description:

Jones Financial is seeking a Remote Customer Success Specialist to join our team in Montreal, Quebec. This part-time, entry-level position requires a minimum of 1 year of experience. As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and retention by providing excellent service and support to our clients.

Responsibilities:

- Build and maintain strong relationships with clients to understand their needs and provide solutions - Proactively reach out to clients to ensure they are satisfied and address any issues or concerns - Collaborate with internal teams to coordinate and deliver on client requests - Provide product demonstrations and training to clients as needed - Monitor client usage and feedback to identify opportunities for improvement - Develop and implement strategic plans to drive customer engagement and retention - Maintain accurate records of client interactions and feedback in our CRM system - Contribute to the continuous improvement of our customer success processes and procedures

Requirements:

- Resourceful and reliable with excellent problem-solving skills - Strong presentation and communication skills - Ability to think strategically and plan effectively - Experience in customer service or a related field is preferred - Proficiency in Microsoft Office and CRM software is a plus

Benefits:

- Training and professional development opportunities - Company-provided equipment for remote work - Employee discounts on products and services

Working Environment:

As a Remote Customer Success Specialist at Jones Financial, you will have the opportunity to build strong relationships with colleagues, clients, and partners. You will work closely with a supportive team to ensure the success of our customers.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement:

Jones Financial is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.