Customer Success Specialist - Work from home

Job Description:

Commercial Metals is seeking a remote Customer Success Specialist to join our dynamic team in Toronto, Ontario, CA. As a Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services. This position is part-time and suitable for individuals at the Associate Level with a minimum of 3 years of experience in a customer-facing role.

Responsibilities: - Build strong relationships with customers to understand their needs and provide timely solutions - Serve as the primary point of contact for customer inquiries, concerns, and feedback - Collaborate with internal departments to address customer issues and improve overall customer satisfaction - Monitor customer accounts, track performance metrics, and identify opportunities for growth - Provide product demonstrations and training to customers as needed - Stay up-to-date on industry trends and best practices to better serve our customers - Assist in developing customer retention strategies and implementing customer success initiatives

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in customer service or sales - Strong communication and interpersonal skills - Adaptability and resourcefulness in handling customer inquiries and challenges - Demonstrated leadership skills and ability to manage people effectively - Proficiency in CRM software and Microsoft Office Suite - Experience working remotely is a plus

Benefits: - Paid Time Off (PTO) - Life insurance - Medical coverage

Working Environment: At Commercial Metals, we encourage a spirit of exploration and taking calculated risks for growth. Our remote team is supportive and collaborative, allowing for flexibility and creativity in problem-solving.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Commercial Metals is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.