Customer Support Assistant

Job Description:

Telus is seeking a part-time Customer Support Assistant to join our team in Vancouver, British Columbia. As an Entry Level position, this role is perfect for individuals with 1 year of experience who are motivated, reliable, and eager to learn.

Responsibilities: - Provide exceptional customer service through phone, email, and chat support - Assist customers with inquiries, troubleshooting, and issue resolution - Maintain accurate records of customer interactions and transactions - Collaborate with team members and other departments to ensure customer satisfaction - Stay up-to-date on products, services, and company policies to better assist customers - Handle escalated customer issues with professionalism and efficiency - Continuously seek opportunities for innovation and improvement in customer support processes

Requirements: - Driven individual with a strong work ethic - Reliable and punctual team player - Excellent time management skills - Ability to think critically and solve problems efficiently - Strong communication skills, both written and verbal - Proficient in using customer support software and tools - High school diploma or equivalent required; college degree preferred

Benefits: - Company-provided equipment for work - Transportation assistance for commuting to and from work - Retirement plan options for long-term financial security

Working Environment: At Telus, we believe in fostering a culture of ongoing learning and development for our employees' personal and professional growth. As a Customer Support Assistant, you will have access to training programs and resources to help you succeed in your role and advance your career within the company.

Deadline to Apply: April 24, 2024

Equal Opportunity Statement: Telus is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.