Customer Support Assistant

Job Description:

We are looking for a confident and hardworking Customer Support Assistant to join our team at Dover in Vancouver, British Columbia. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Resolve customer complaints and issues effectively and efficiently. 3. Assist customers with product information, troubleshooting, and technical support. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Provide feedback to the customer support team to improve processes and customer satisfaction. 6. Assist with administrative tasks related to customer support as needed.

Requirements: 1. Confidence in dealing with customers and the ability to remain composed under pressure. 2. Strong work ethic and willingness to learn and grow in a fast-paced environment. 3. Excellent communication and persuasion skills to effectively engage with customers. 4. Strategic planning abilities to anticipate customer needs and provide proactive support. 5. Ability to work independently and as part of a team. 6. Proficiency with computer systems and software applications.

Benefits: - Company transportation for commuting to and from work. - Training and professional development opportunities to enhance skills and knowledge. - Remote work flexibility to accommodate personal schedules and work-life balance.

Working Environment: At Dover, we nurture an entrepreneurial atmosphere, even within an established organization. We foster a culture of innovation and creativity, where every team member is encouraged to bring their unique ideas and perspectives to the table.

Equal Opportunity Statement: Dover is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, nationality, religion, sexual orientation, or disability status.

Deadline to apply: May 15, 2024

Join our team at Dover and be part of a dynamic and exciting work environment where your contributions are valued and recognized. Apply now to start your career in customer support with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.