Customer Support Assistant

We are currently seeking a part-time Customer Support Assistant to join our team at USAA in Vancouver, British Columbia, CA. As an Associate Level position, we are looking for a candidate with at least 4 years of experience in customer support or a related field.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and live chat. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Assist in processing customer orders and returns. 4. Update customer accounts and maintain accurate records. 5. Collaborate with other departments to ensure customer satisfaction. 6. Participate in team meetings and training sessions.

Requirements: 1. Excellent communication skills and a strong attention to detail. 2. Ability to work in a fast-paced environment and multitask effectively. 3. Strong problem-solving skills and the ability to remain calm under pressure. 4. Hardworking and energetic personality traits. 5. Soft skills in negotiation and teamwork. 6. Proficient in Microsoft Office and other relevant software.

Benefits: 1. Travel and spending expenses covered. 2. Disability insurance. 3. Profit sharing opportunities.

Working Environment: At USAA, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. We believe in creating a supportive and inclusive work environment where team members can thrive and grow professionally.

Deadline to Apply: Please submit your application by July 6, 2024.

Equal Opportunity Statement: USAA is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.