Remote Customer Support Assistant

Job Description:

Hershey, a leading chocolate and confectionery company, is seeking a Remote Customer Support Assistant to join our team in Montreal, Quebec. This part-time position at the Associate Level requires at least 2 years of experience in customer service or a related field. The ideal candidate will be driven, resilient, and possess strong problem-solving and persuasion skills.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat channels. 2. Answer inquiries and resolve issues regarding products, orders, and services in a timely and professional manner. 3. Assist customers with placing orders, tracking shipments, and processing returns. 4. Collaborate with internal teams to address customer concerns and feedback. 5. Maintain accurate records of all customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies to better assist customers. 7. Identify opportunities for process improvements to enhance the overall customer experience.

Requirements: 1. High school diploma or equivalent; college degree preferred. 2. Strong communication skills, both written and verbal. 3. Proficiency in MS Office and CRM software. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Prior experience in customer service or a related field. 6. Driven and resilient personality traits. 7. Excellent problem-solving and persuasion skills.

Benefits: 1. Gym membership. 2. Employee discounts on Hershey products. 3. Vision insurance.

Working Environment: At Hershey, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering exceptional customer service and creating a positive impact on the world through our delicious products.

Equal Opportunity Statement: Hershey is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any of these protected categories. We encourage individuals from all backgrounds to apply.

Deadline to apply: July 15, 2024

Join Hershey and be a part of a dynamic team that is committed to delighting our customers with delicious treats and exceptional service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.