Customer Support Assistant

Job Description:

Symantec is seeking a dedicated and motivated Customer Support Assistant to join our team in Vancouver, British Columbia. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer support.

Responsibilities: - Providing excellent customer service through various channels such as phone, email, and chat - Resolving customer inquiries and issues in a timely and professional manner - Collaborating with cross-functional teams to escalate and resolve complex customer problems - Assisting with product demonstrations and troubleshooting technical issues - Maintaining customer records and updating databases accurately - Contributing to the continuous improvement of customer support processes

Requirements: - Strong communication skills and customer service orientation - Ability to analyze and understand customer needs - Creative problem-solving skills to provide innovative solutions to customers - Proficiency in Microsoft Office Suite and ability to learn new software systems quickly - Flexible schedule for part-time hours - High school diploma or equivalent

Personality Traits: - Dedicated to providing exceptional customer support - Motivated to succeed in a fast-paced environment

Soft Skills: - Strong analytical skills to identify and address customer issues effectively - Creativity to think outside the box and find innovative solutions

Benefits: - Free accommodation for remote working - Visa sponsorship for eligible candidates - Travel and spending expenses covered for work-related activities

Working Environment: At Symantec, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to contribute to cutting-edge projects and collaborate with dynamic teams to drive customer success.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Symantec is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.