Remote Customer Support Associate

Job Description:

Rockwell Automation is seeking a Remote Customer Support Associate to join our team in Toronto, Ontario, Canada. This part-time position at the Associate level requires a minimum of 4 years of experience in customer support.

Responsibilities: 1. Provide customer support through various channels including phone, email, and chat. 2. Troubleshoot technical issues and provide solutions to customers. 3. Collaborate with internal teams to escalate and resolve customer issues. 4. Maintain a high level of product knowledge to effectively assist customers. 5. Document customer interactions and maintain accurate records. 6. Proactively identify and address potential customer issues. 7. Meet and exceed customer satisfaction goals.

Requirements: 1. Dedicated and passionate about providing excellent customer service. 2. Strong strategic planning and critical thinking skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and customer support software. 6. High school diploma or equivalent required; Bachelor's degree preferred. 7. Ability to work remotely and manage time effectively. 8. Must have access to a reliable internet connection.

Benefits: 1. Vision insurance to support your eye care needs. 2. Gym membership to encourage a healthy lifestyle. 3. Paid overtime opportunities to maximize earnings. 4. Opportunities for professional development and advancement within the company.

Working Environment: At Rockwell Automation, we thrive in an energetic and rapidly evolving work setting. Our team is committed to excellence and values collaboration, innovation, and continuous improvement.

Deadline to Apply: Interested candidates should submit their application by May 17, 2024.

Equal Opportunity Statement: Rockwell Automation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, gender, age, sexual orientation, disability, or other protected status. We welcome and encourage all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.