Customer Support Associate

Job Description:

We are looking for a dedicated and independent Customer Support Associate to join our team at Nationwide in Toronto, Ontario, CA. As an Associate Level position, we require a minimum of 4 years of experience in customer support or a related field.

Responsibilities: - Provide excellent customer service through various channels such as phone, email, and chat - Resolve customer issues and inquiries in a timely and professional manner - Conduct product demonstrations and provide information on our services - Maintain accurate and detailed records of customer interactions - Collaborate with other departments to ensure customer satisfaction - Assist in developing and implementing customer support strategies

Requirements: - Excellent communication and presentation skills - Strong people management skills - Ability to work independently and as part of a team - Experience in a customer support role - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent - Flexible schedule to accommodate part-time hours

Personality traits: dedicated, independent Soft skills: presentation, people management

Benefits: - Dental insurance - Remote work flexibility - Employee discounts

Working environment: At Nationwide, we promote work-life balance and employee well-being. Our team is dedicated to creating a positive and supportive work environment where everyone can thrive.

Deadline to apply: 2024-07-07

Equal Opportunity Statement: Nationwide is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workforce and welcome all qualified applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.