Remote Customer Support Manager

Job Description:

ConAgra Foods is seeking a Remote Customer Support Manager to join our team in Toronto, Ontario, CA. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of experience in customer support or a related field.

As a Remote Customer Support Manager, you will be responsible for overseeing a team of customer support representatives who work remotely. Your main responsibilities will include:

- Managing the daily operations of the remote customer support team, ensuring that all customer inquiries are addressed in a timely and professional manner - Developing and implementing customer support strategies to improve customer satisfaction and retention - Monitoring and analyzing customer support metrics to identify areas for improvement - Providing ongoing training and support to remote customer support representatives to enhance their skills and performance - Collaborating with other departments, such as sales and marketing, to ensure a seamless customer experience - Handling escalated customer issues and resolving them in a timely and effective manner - Implementing technology solutions to streamline the customer support process and improve efficiency - Conducting regular performance evaluations and providing feedback to remote customer support representatives

Requirements:

- Bachelor's degree in business administration, marketing, or a related field - Minimum of 7 years of experience in customer support or a related field - Proven track record of managing remote teams and achieving customer satisfaction goals - Strong leadership skills and the ability to motivate and inspire remote team members - Excellent communication and interpersonal skills - Driven and resourceful personality traits - Critical thinking and analysis skills - Proficiency in customer support software and tools

Benefits:

- Paid sick leave - Parental leave - Relocation allowance

Working Environment:

At ConAgra Foods, we encourage calculated risk-taking to drive innovation and progress. We believe in creating a supportive and collaborative work environment where employees are empowered to take ownership of their work and make a meaningful impact.

Deadline to Apply:

Please submit your application by April 22, 2024.

Equal Opportunity Statement:

ConAgra Foods is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create a supportive and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.