Customer Support Manager

Job Description:

We are seeking a passionate and independent Customer Support Manager to join our team at Tenneco in Vancouver, British Columbia. As a mid-to-senior level professional with at least 7 years of experience in customer support or a related field, you will be responsible for managing our customer support team and ensuring the highest level of service to our clients.

Responsibilities:

- Oversee the customer support team, including hiring, training, and evaluating staff - Develop and implement customer support policies and procedures to enhance the overall customer experience - Handle escalated customer complaints and issues in a timely and professional manner - Monitor customer satisfaction levels and implement strategies to improve customer retention rates - Coordinate with other departments, such as sales and marketing, to ensure a seamless customer support process - Analyze customer support data and feedback to identify trends and opportunities for improvement - Develop and track key performance indicators (KPIs) for the customer support team - Collaborate with the management team to develop and implement strategic plans for customer support

Requirements:

- Bachelor's degree in Business Administration or a related field - Proven experience in customer support management, preferably in a fast-paced environment - Strong problem-solving skills and ability to think strategically - Excellent communication and interpersonal skills - Proficiency in CRM software and other customer support tools - Strong leadership and team-building skills - Ability to work well under pressure and meet tight deadlines

Benefits: - Paid sick leave - Dental insurance - Medical coverage

Working Environment: At Tenneco, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value diversity and inclusion, and we are committed to providing equal opportunities for all employees.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: Tenneco is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status. We welcome and encourage diversity in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.