Customer Support Manager

Jones Lang LaSalle is currently seeking a part-time Customer Support Manager to join our team in Toronto, Ontario. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer support or a related field.

Responsibilities: - Manage a team of customer support representatives to ensure excellent customer service - Develop and implement customer support policies and procedures - Monitor and analyze customer satisfaction metrics to identify areas for improvement - Train and mentor customer support staff to enhance their skills and performance - Serve as a point of escalation for complex customer issues - Collaborate with other departments to improve the overall customer experience - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Energetic and reliable personality traits - Excellent communication and interpersonal skills - Strong critical thinking and problem-solving abilities - Ability to deliver engaging presentations to both internal and external audiences - Visa sponsorship available for eligible candidates - Company transportation and equipment provided - Must be comfortable collaborating with colleagues worldwide to foster a global village mentality

Equal Opportunity Statement: Jones Lang LaSalle is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

Deadline to apply: May 6, 2024

If you meet the requirements listed above and are interested in joining a dynamic team, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.