Customer Support Manager

Job Description:

Amazon.com is looking for a dedicated Customer Support Manager to join our team in Vancouver, British Columbia. As a part-time role at the mid-to-senior level, you will be responsible for managing a team of customer support representatives to ensure a high level of customer satisfaction and support.

Responsibilities: - Lead and manage a team of customer support representatives to deliver exceptional customer service - Develop and implement strategies to improve customer support processes and efficiency - Monitor and analyze customer support metrics to identify areas for improvement - Handle escalated customer inquiries and provide solutions in a professional and timely manner - Collaborate with other departments to ensure a seamless customer experience - Train and develop team members to enhance their skills and performance - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business or related field - Minimum of 6 years of experience in customer support or a related field - Strong leadership and communication skills - Resilient and resourceful personality traits - Persuasion and planning soft skills - Ability to work in a fast-paced and dynamic environment - Vision insurance, Dental insurance, and training & professional development benefits - Ability to pursue excellence in every endeavor and set a high standard for achievement

Equal Opportunity Statement: Amazon is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.