Remote Customer Support Manager

Job Description:

We are looking for a highly experienced Remote Customer Support Manager to join our team at Avis Budget Group in Montreal, Quebec, CA. This is a part-time position with a focus on providing exceptional customer service and managing a team of remote customer support agents. The ideal candidate will have at least 8 years of experience in customer support, with a proven track record of leading a team to success.

Responsibilities: - Manage a team of remote customer support agents, providing guidance, support, and training - Monitor and analyze customer support metrics to improve efficiency and customer satisfaction - Develop and implement customer support strategies to meet business objectives - Handle escalated customer inquiries and provide resolutions in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Minimum of 8 years of experience in customer support - Experience managing a team of customer support agents in a remote setting - Energetic and dedicated personality traits - Strong emotional intelligence and research skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in customer support software and tools - Bachelor's degree in business administration or a related field (preferred)

Benefits: - Paid sick leave - Gym membership - Disability insurance - Promote work-life balance and employee well-being

Equal Opportunity Statement: Avis Budget Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.