Customer Support Manager

Job Description:

Calpine is seeking a dynamic and experienced Customer Support Manager to join our team in Vancouver, British Columbia. The ideal candidate for this position will be energetic, driven, and possess a minimum of 8 years of experience in customer support roles.

Responsibilities: - Develop and implement customer support strategies to improve customer satisfaction and retention. - Manage a team of customer support representatives, providing guidance, training, and support. - Monitor key performance indicators and metrics to assess team performance and make data-driven decisions. - Collaborate with cross-functional teams to address customer issues and implement solutions. - Develop and maintain processes and procedures for efficient and effective customer support operations. - Analyze customer feedback and data to identify trends and opportunities for improvement. - Serve as a point of escalation for complex customer issues and work to resolve them in a timely manner. - Continuously seek ways to enhance the customer support experience and drive customer loyalty.

Requirements: - Bachelor's degree in Business Administration or a related field. - 8 years of experience in customer support roles, with a minimum of 3 years in a managerial or supervisory capacity. - Proven track record of developing and implementing successful customer support strategies. - Strong leadership and communication skills. - Ability to think strategically and plan effectively. - Experience with CRM systems and customer support tools. - Strong problem-solving abilities and attention to detail.

Personality Traits: - Energetic - Driven

Soft Skills: - Strategic planning - Planning

Benefits: - Gym membership - Free food - Vision insurance

Working Environment: At Calpine, we flourish in a culture that embraces change and responds resiliently. Our team is dedicated to providing exceptional customer support and creating a positive work environment for everyone.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Calpine is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.