Customer Support Manager

Job Description:

Computer Sciences is seeking a passionate and adaptable Customer Support Manager to join our team in Vancouver, British Columbia. As a mid-to-senior level position with a requirement of 8 years of experience, the ideal candidate will be responsible for managing a team of customer support representatives and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage and lead a team of customer support representatives - Develop and implement strategies to improve customer service processes - Monitor and analyze customer feedback to identify areas for improvement - Handle escalated customer complaints and provide timely resolution - Collaborate with cross-functional teams to drive customer success initiatives - Develop and maintain customer support training materials - Conduct performance evaluations and provide feedback to team members - Maintain up-to-date knowledge of industry trends and best practices in customer support

Requirements: - 8 years of experience in customer support or a related field - Strong leadership and project management skills - Excellent communication and interpersonal abilities - Ability to work in a fast-paced environment and manage multiple priorities - Creativity and problem-solving skills - Bachelor's degree in Business Administration or a related field (preferred) - Experience with CRM software and customer support tools

Benefits: - Paid overtime - Disability insurance - Parental leave - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Computer Sciences is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

Deadline to Apply: June 26, 2024

If you meet the requirements and are passionate about customer support, we encourage you to apply for the Customer Support Manager position at Computer Sciences in Vancouver, British Columbia. Join us in making a difference in the lives of our customers and the community through exceptional customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.