Customer Support Manager

Job Description:

We are seeking a part-time Customer Support Manager to join our team at Loblaw Companies in Toronto, Ontario, CA. As a Mid-to-Senior Level professional with at least 6 years of experience in customer support, you will play a crucial role in ensuring the satisfaction and retention of our customers.

Responsibilities: 1. Manage a team of customer support representatives, providing guidance, training, and support to ensure exceptional customer service. 2. Develop and implement customer support strategies to improve customer satisfaction and loyalty. 3. Handle escalated customer inquiries and complaints, resolving issues in a timely and efficient manner. 4. Analyze customer feedback and data to identify trends and opportunities for improvement. 5. Collaborate with cross-functional teams to implement customer-focused initiatives and drive business growth. 6. Monitor key performance metrics and report on team performance to senior management. 7. Stay current on industry trends and best practices in customer support to continuously improve processes and procedures.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in managing a customer support team in a fast-paced environment. 3. Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members. 4. Strong leadership and decision-making skills, with a focus on achieving results and driving team success. 5. Independent and motivated mindset, with a passion for delivering exceptional customer service. 6. Proficient in research and problem-solving, able to analyze data and make informed decisions. 7. Ability to work collaboratively across departments and influence stakeholders at all levels.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Employee discounts on company products and services. 3. Dental insurance for part-time employees. 4. Promote work-life balance and employee well-being through flexible scheduling and remote work options.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Loblaw Companies is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, including those with disabilities and members of visible minorities. We are dedicated to creating an inclusive and accessible environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.