Customer Support Manager

Job Description: We are seeking a dedicated and reliable Customer Support Manager to join our team at Parker-Hannifin in Montreal, Quebec, CA. As a mid-to-senior level position, the ideal candidate should have at least 7 years of experience in a customer support or related role. The Customer Support Manager will be responsible for managing a team of customer service representatives, ensuring excellent customer service, resolving customer issues, and driving customer satisfaction.

Responsibilities: - Manage and lead a team of customer service representatives - Develop and implement strategies to improve customer service processes and procedures - Monitor customer feedback and satisfaction levels - Resolve escalated customer complaints and issues - Develop and maintain relationships with key customers - Analyze customer data and trends to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Provide ongoing training and development for customer service team members - Implement innovation and negotiation skills to drive customer retention and loyalty

Requirements: - Bachelor's degree in Business Administration or related field - 7+ years of experience in customer support or related role - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and Microsoft Office - Strong problem-solving skills - Innovation and negotiation skills - Ability to work effectively in a team environment

Personality Traits: - Dedicated - Reliable

Soft Skills: - Innovation - Negotiation

Benefits: - Company transportation - Paid overtime - Employee discounts

Working Environment: At Parker-Hannifin, we promote work-life balance and employee well-being. We provide a supportive and collaborative work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Parker-Hannifin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.