Customer Support Officer

Job Description:

Regions Financial is seeking a dedicated Customer Support Officer to join our team in Montreal, Quebec, CA. This part-time position is ideal for individuals at the entry level who have at least 1 year of experience in customer support. The successful candidate will be resourceful, passionate about providing excellent customer service, and possess strong soft skills such as cooperation and leadership.

Responsibilities: 1. Provide outstanding customer support via phone, email, and live chat. 2. Assist customers with account inquiries, transactions, and issue resolution. 3. Maintain a high level of professionalism and empathy when interacting with customers. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Keep accurate records of customer interactions and transactions. 6. Stay up-to-date on company products, services, and policies to provide accurate information to customers. 7. Identify opportunities to improve customer satisfaction and provide feedback to management. 8. Adhere to all company policies and procedures regarding privacy and confidentiality.

Requirements: 1. 1 year of experience in customer support or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work well under pressure and in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to work independently and as part of a team. 7. Resourceful and able to think creatively to resolve customer issues. 8. Passion for delivering top-notch customer service. 9. Cooperativeness and leadership skills.

Benefits: 1. Free accommodation for out-of-town employees. 2. Paid sick leave. 3. Joining bonus for new employees.

Working Environment: At Regions Financial, you will flourish in a culture that embraces change and responds resiliently to challenges. Our team is supportive, innovative, and dedicated to providing the best possible customer experience.

Deadline to Apply: April 26, 2024

Equal Opportunity Statement: Regions Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.