Remote Customer Support Officer

As a Remote Customer Support Officer at Guardian Life Ins. Co. of America, based in Montreal, Quebec, Canada, you will be responsible for providing exceptional customer service to our clients. This part-time Associate Level position requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely manner - Maintain accurate records of interactions with customers - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities for process improvement and communicate suggestions to management - Monitor customer satisfaction and strive to exceed expectations - Participate in training sessions to stay updated on products and services - Work independently and manage time effectively to meet performance targets

Requirements: - Independent and hardworking with the ability to work remotely - Excellent critical thinking skills to effectively solve customer problems - Strong time management skills to prioritize tasks and meet deadlines - Previous experience in customer support or a related field - Proficiency in Microsoft Office and CRM software - Excellent communication skills, both written and verbal - High school diploma or equivalent; college degree preferred

Benefits: - Gym membership to promote a healthy work-life balance - Free accommodation for remote employees - Retirement plan to secure your future

Working Environment: At Guardian Life Ins. Co. of America, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to drive success for our company and our customers.

Deadline to Apply: Please submit your application by May 4, 2024.

Equal Opportunity Statement: Guardian Life Ins. Co. of America is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, or any other protected status under applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.