Customer Support Officer

As a Customer Support Officer at Tech Data in Montreal, Quebec, CA, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for customers, assisting them with any inquiries, issues, or feedback they may have about our products or services. Your primary goal will be to ensure customer satisfaction and retention by addressing their needs effectively and efficiently.

Responsibilities: 1. Answering customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolving customer complaints and issues by providing solutions and escalating to the appropriate team when necessary. 3. Processing customer orders, returns, and refunds accurately and efficiently. 4. Collaborating with other departments to provide seamless customer service and support. 5. Maintaining accurate records of customer interactions and transactions. 6. Proactively identifying opportunities to improve customer service processes and procedures.

Requirements: 1. Minimum of 4 years of experience in customer support or a related field. 2. Dedicated and motivated individual with strong problem-solving skills. 3. Excellent communication and interpersonal skills. 4. Strong leadership abilities and strategic planning skills. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: 1. Gym membership. 2. Parental leave. 3. Paid sick leave. 4. Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: Tech Data is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, age, or disability. We strive to provide a supportive and inclusive environment where everyone feels valued and respected.

Deadline to apply: 2024-05-02

If you meet the requirements and are excited about the opportunity to join our team, we encourage you to submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.