Remote Customer Support Officer

Job Description:

FirstEnergy is seeking a Remote Customer Support Officer to join our team in Toronto, Ontario, Canada. This is a part-time entry-level position, perfect for individuals with 1 year of experience looking to grow their career in customer support.

Responsibilities: - Provide top-notch customer support to clients via phone, email, and live chat - Answer inquiries and resolve customer issues in a timely and efficient manner - Utilize critical thinking and problem-solving skills to address complex customer concerns - Collaborate with colleagues worldwide to provide a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up to date on product knowledge and industry trends to better assist customers - Assist with additional administrative tasks as needed

Requirements: - Resourceful and adaptable personality traits - Strong communication skills, both written and verbal - Excellent critical thinking and problem-solving skills - Ability to work independently and as part of a global team - Comfortable working remotely and managing time effectively - Proficient in Microsoft Office and CRM software - High school diploma or equivalent required, college degree preferred

Benefits: - Gym membership - Retirement plan - Medical coverage

Working Environment: As a Remote Customer Support Officer at FirstEnergy, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. This provides a unique and enriching work environment where diversity and innovation are celebrated.

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.