Remote Customer Support Officer

Job Description:

Sears Holdings is looking for a reliable and highly motivated Remote Customer Support Officer to join our team in Toronto, Ontario, CA. This part-time entry-level position is ideal for individuals with at least 1 year of experience in customer service. The successful candidate will work remotely and will be responsible for providing excellent customer support to our clients.

Responsibilities: - Respond to customer inquiries via email, phone, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Maintain a high level of customer satisfaction through prompt and courteous communication - Manage and update customer accounts and information in the database - Collaborate with other team members to ensure a seamless customer experience - Contribute to the continuous improvement of customer support processes and procedures

Requirements: - High school diploma or equivalent - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Energetic and independent personality traits - People management and presentation skills - Proficiency in Microsoft Office and CRM software

Benefits: - Paid sick leave - Vision insurance - Disability insurance

Working Environment: At Sears Holdings, we strive to nurture an entrepreneurial atmosphere, even within an established organization. Our team members are encouraged to think creatively, take initiative, and drive results. We value diversity and inclusion in the workplace, and we are committed to providing equal opportunities for all employees.

Deadline to apply: May 7, 2024

Equal Opportunity Statement: Sears Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.