Customer Support Officer

Job Description:

We are seeking a driven and dedicated Customer Support Officer to join our team at Guardian Life Insurance Company of America in Montreal, Quebec. As an Associate Level position, we require at least 3 years of relevant experience in customer support. The ideal candidate will possess strong people management and strategic planning skills to effectively handle customer inquiries and provide exceptional service.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with policy information, claims processing, and other insurance-related inquiries - Collaborate with other departments to resolve customer issues and provide accurate information - Maintain customer records and update databases with new information - Identify opportunities for process improvement and make recommendations to enhance the customer experience - Build strong relationships with colleagues, clients, and partners to ensure effective communication and collaboration

Requirements: - Minimum of 3 years of experience in customer support or a related field - Strong communication skills and the ability to effectively manage customer relationships - Proficiency in Microsoft Office Suite and CRM software - Excellent problem-solving skills and attention to detail - Ability to work independently and as part of a team in a fast-paced environment - Relevant certifications or qualifications in customer service are a plus - Visa sponsorship provided for qualified candidates

Benefits: - Visa sponsorship for international candidates - Paid sick leave - Free accommodation for part-time employees

Equal Opportunity Statement: Guardian Life Insurance Company of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-05-29

Join us at Guardian Life Insurance Company of America and be a part of a dynamic team dedicated to providing exceptional customer support to our clients. Apply today to make a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.