Customer Support Officer

Job Description: We are looking for a dynamic and enthusiastic Customer Support Officer to join our team at Univar in Montreal, Quebec. As a part-time Associate Level role, you will be responsible for providing top-notch customer service and support to our clients. You will play a vital role in ensuring customer satisfaction and building strong relationships with our clients.

Responsibilities: - Handling customer inquiries and concerns through various communication channels such as phone, email, and live chat - Providing product information, pricing, and availability to customers - Processing orders and managing shipments - Resolving customer complaints and issues in a timely and professional manner - Working closely with other departments to ensure seamless customer experience - Proactively identifying opportunities to improve customer support processes - Maintaining accurate records of customer interactions and transactions - Collaborating with sales and marketing teams to drive customer engagement and retention

Requirements: - Bachelor's degree or equivalent experience - Minimum of 3 years of customer service or support experience - Excellent communication and interpersonal skills - Energetic and driven personality - Creativity and innovation in problem-solving - Ability to multitask and work efficiently in a fast-paced environment - Strong attention to detail and ability to follow through on tasks - Proficiency in Microsoft Office suite and CRM systems - Bilingual in English and French is a plus

Benefits: - Remote work flexibility - Travel and spending expenses covered - Employee discounts on products - Performance-based recognition and rewards

Equal Opportunity Statement: Univar is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome all qualified applicants to apply for this position.

Deadline to Apply: June 29, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Customer Support Officer, we look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.