Customer Support Officer

Job Description:

AGCO is seeking a motivated and enthusiastic Customer Support Officer to join our team in Vancouver, British Columbia. As a part-time entry-level position, this role is ideal for individuals looking to gain experience in customer support while contributing to a company that values diversity and inclusivity.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Assist customers with product inquiries, orders, and technical issues - Resolve customer complaints in a professional and timely manner - Work collaboratively with other team members to achieve customer satisfaction goals - Develop a deep understanding of our products and services to better assist customers - Utilize decision-making skills to prioritize and resolve customer issues efficiently - Maintain accurate records of customer interactions and transactions - Continuously seek feedback to improve customer support processes

Requirements: - 1 year of experience in a customer support role preferred - Hardworking and resilient personality traits to thrive in a fast-paced environment - Strong communication skills and ability to work well in a team - Decision-making skills to handle customer inquiries effectively - Proficiency in Microsoft Office and customer support software - Ability to adapt to changing priorities and work under pressure - Knowledge of the agriculture industry is a plus

Benefits: - Profit sharing opportunities - Free accommodation in Vancouver, British Columbia - Life insurance coverage

Working Environment: At AGCO, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where every individual is valued and respected. As a Customer Support Officer, you will have the opportunity to contribute to an inclusive and supportive work environment.

Equal Opportunity Statement: AGCO is an equal opportunity employer and is committed to promoting diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to Apply: July 14, 2024

If you meet the requirements and are interested in joining our team as a Customer Support Officer, we encourage you to apply before the deadline. We look forward to welcoming a dedicated and motivated individual to our team at AGCO.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.