Customer Support Officer - Work from home

Job Description:

Loblaw Companies is seeking a passionate and resilient Customer Support Officer to work from home in Toronto, Ontario. As a part-time Associate Level role, this position requires a minimum of 4 years of experience in customer support or a related field. The ideal candidate will possess excellent communication skills, a strong sense of teamwork, and a creative approach to problem-solving.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Assist customers with product inquiries, order tracking, and issue resolution - Process returns, exchanges, and refunds in a timely and efficient manner - Maintain accurate records of customer interactions and transactions - Collaborate with cross-functional teams to ensure a seamless customer experience - Stay up to date on product knowledge and company policies - Handle escalated customer issues with professionalism and empathy

Requirements: - 4+ years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong attention to detail and problem-solving abilities - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and customer support software - Passion for providing exceptional service to customers - Resilient mindset and ability to handle challenging situations with grace - Team player with a creative approach to finding solutions

Benefits: - Free accommodation for remote work - Profit sharing opportunities - Paid sick leave - Inject a sense of joy and vibrancy into the work environment

Equal Opportunity Statement: Loblaw Companies is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

Deadline to apply: May 11, 2024

Join our team and help us deliver exceptional customer support from the comfort of your own home!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.