Customer Support Officer - Work from home

Job Description:

American Electric Power is seeking a reliable and energetic Customer Support Officer to join our team on a part-time basis. This is a work-from-home position based in Vancouver, British Columbia. As an entry-level position with zero years of experience required, this role is ideal for individuals looking to gain valuable experience in the customer support field.

Responsibilities: - Provide excellent customer service to clients via phone, email, and online chat - Assist customers with inquiries, technical issues, and product information - Resolve customer complaints in a professional and timely manner - Document all customer interactions and maintain accurate records - Recommend improvements to customer service processes and procedures - Collaborate with other team members to ensure seamless customer experience

Requirements: - High school diploma or equivalent - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Presentation skills and innovative thinking - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Personality Traits: - Reliable: Showing up consistently and on time for scheduled shifts - Energetic: Bringing enthusiasm and positive energy to the role

Soft Skills: - Presentation: Ability to communicate information effectively - Innovation: Ability to think creatively and suggest new ideas

Benefits: - Parental leave - Medical coverage - Paid sick leave

Working Environment: At American Electric Power, we encourage curiosity and questioning to fuel innovation and growth. We believe in providing our employees with a supportive and collaborative work environment where they can thrive and develop their skills.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: American Electric Power is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.