Customer Support Officer - Work from home

Job Description:

We are looking for a reliable and hardworking Customer Support Officer to join our team at Quintiles Transnational Holdings in Vancouver, British Columbia. This is a part-time, work-from-home position at the Associate level, requiring a minimum of 3 years of experience in customer support or a related field.

Responsibilities: - Providing exceptional customer support via phone, email, and chat to resolve customer inquiries and issues in a timely manner - Assisting customers with product information, troubleshooting, and technical support - Maintaining accurate and detailed records of customer interactions and transactions - Collaborating with internal teams to escalate and resolve complex customer issues - Contributing to the continuous improvement of our customer support processes and procedures

Requirements: - 3 years of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Availability to work flexible hours, including evenings and weekends

Personality Traits: - Reliable: Dependable and trustworthy in handling customer inquiries and tasks - Hardworking: Willing to go above and beyond to meet customer needs and expectations

Soft Skills: - Teamwork: Able to collaborate effectively with colleagues and contribute to a positive work environment - Persuasion: Capable of influencing and persuading customers in a professional manner

Benefits: - Training & professional development opportunities to enhance your skills and career growth - Life insurance coverage and dental insurance benefits for you and your family

Working Environment: At Quintiles Transnational Holdings, we strive to inject a sense of joy and vibrancy into our work environment, fostering a positive and supportive atmosphere for our team members to thrive and succeed.

Equal Opportunity Statement: Quintiles Transnational Holdings is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, disability, or religion.

Deadline to apply: July 14, 2024

If you meet the requirements and are looking to join a dynamic and supportive team, we invite you to apply for the Customer Support Officer position at Quintiles Transnational Holdings today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.