Remote Customer Support Representative

Job Description:

American Financial Group is seeking a dedicated and hardworking Remote Customer Support Representative to join our team in Toronto, Ontario, CA. This part-time position will be at the Associate Level and requires a minimum of four years of experience in customer support or a related field.

Responsibilities: 1. Provide excellent customer service to clients via phone, email, and chat. 2. Effectively resolve customer inquiries and issues in a timely manner. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other team members to ensure seamless customer support experience. 5. Identify opportunities for improvement in customer support processes. 6. Assist in training new customer support representatives. 7. Maintain a positive attitude and create a welcoming environment for customers. 8. Adhere to company policies and procedures at all times.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Strong attention to detail and ability to multitask. 3. Leadership qualities to guide and support team members. 4. Proficiency in Microsoft Office suite and customer support software. 5. Ability to work independently and prioritize tasks effectively. 6. Experience in the financial services industry is a plus. 7. Must have a dedicated and hardworking attitude.

Benefits: - Free food - Vision insurance - Profit sharing

Working Environment: At American Financial Group, we pursue excellence in every endeavor, setting a high standard for achievement. Our team is committed to providing the highest level of customer support and creating a positive work culture for our employees.

Equal Opportunity Statement: American Financial Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 7, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.