Customer Support Representative

Job Description:

McDonald’s in Vancouver, British Columbia, CA is seeking a part-time Customer Support Representative to join our team at the Associate Level. The ideal candidate will have at least 3 years of experience in customer support roles, possess a high level of independence and motivation, as well as demonstrate strong attention to detail and cooperation skills.

Responsibilities: 1. Provide excellent customer service through phone, email, and chat to address inquiries, complaints, and resolve issues in a timely and professional manner. 2. Accurately document and maintain customer records in the CRM system. 3. Collaborate with internal teams to ensure seamless communication and resolution of customer concerns. 4. Assist with processing orders, refunds, and exchanges. 5. Contribute to improving customer support procedures and policies.

Requirements: 1. Minimum of 3 years of experience in customer support roles. 2. Strong independent work ethic and self-motivation. 3. Excellent attention to detail and ability to work cooperatively with team members. 4. Effective communication skills and ability to adapt to different customer needs. 5. Proficiency in using customer support software and CRM systems. 6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: 1. Travel opportunities to attend training and conferences. 2. Paid overtime for additional hours worked. 3. Remote work flexibility for a better work-life balance.

Working Environment: McDonald’s fosters a culture of ongoing learning and development to support personal and professional growth. We provide opportunities for employees to enhance their skills and knowledge through training programs and mentorship.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: McDonald’s is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.