Customer Support Representative - Work from home

Job Description:

Rite Aid is seeking a Customer Support Representative to join our team on a part-time basis, working from home in Montreal, Quebec, CA. As an entry-level position, no prior experience is required, making this an excellent opportunity for motivated and resourceful individuals looking to start a career in customer support.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat 2. Assist customers with inquiries, requests, and concerns in a timely and professional manner 3. Troubleshoot and resolve customer issues effectively and efficiently 4. Process orders, returns, and exchanges accurately 5. Educate customers about products, services, and promotions 6. Document customer interactions and feedback in the company's CRM system 7. Collaborate with other team members and departments to meet customer needs 8. Meet and exceed personal and team goals for customer satisfaction and resolution

Requirements: 1. Strong communication skills, both written and verbal 2. Ability to work independently and as part of a team 3. Excellent problem-solving skills and attention to detail 4. Persuasion skills to effectively resolve customer issues 5. Adaptability to handle a variety of customer situations and requests 6. High school diploma or equivalent 7. Comfortable using computer software and CRM systems

Benefits: 1. Paid overtime for extra hours worked 2. Life insurance coverage 3. Employee discounts on Rite Aid products and services

Working Environment: At Rite Aid, we prioritize diversity and inclusivity in our workplace. We strive to create a culture where every employee feels valued, respected, and supported. As a Customer Support Representative, you will play a vital role in fostering this culture of belonging.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Rite Aid is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.