Remote Customer Support Specialist

Job Description:

J.M. Smucker is seeking a motivated and reliable Remote Customer Support Specialist to join our team in Vancouver, British Columbia. As an Associate Level position, this part-time role requires a minimum of three years of experience in customer support or a related field. The successful candidate will possess strong critical thinking skills and adaptability to excel in a fast-paced environment.

Responsibilities: - Provide customer support via phone, email, and chat - Assist customers with product inquiries, order processing, and issue resolution - Maintain a high level of professionalism and customer service at all times - Collaborate with other team members to improve processes and customer satisfaction - Keep accurate records of customer interactions and transactions - Meet and exceed performance metrics and goals

Requirements: - Minimum of three years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Strong critical thinking and problem-solving skills - Must be adaptable and able to thrive in a fast-paced environment - High school diploma or equivalent

Benefits: - Paid overtime for any additional hours worked - Employee discounts on J.M. Smucker products - Gym membership reimbursement or discounts - Opportunity for growth and development within the company

Working Environment: At J.M. Smucker, we cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and a positive work environment where employees can thrive and succeed.

Equal Opportunity Statement: J.M. Smucker is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: May 11, 2024

Join our team and make a difference in the lives of our customers every day as a Remote Customer Support Specialist at J.M. Smucker!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.