Customer Support Specialist

Job Description:

As a Customer Support Specialist at Symantec, you will be responsible for providing exceptional customer service and technical support to our clients in the cybersecurity industry. This is a part-time, entry-level position based in our Vancouver, British Columbia office. The ideal candidate will have at least 1 year of experience in customer support.

Responsibilities: - Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner - Troubleshoot technical problems and provide solutions to customers - Collaborate with cross-functional teams to resolve complex customer issues - Document customer interactions and maintain accurate records in our CRM system - Provide product demonstrations and training to customers - Identify opportunities for process improvement and customer satisfaction

Requirements: - Excellent communication skills and ability to empathize with customers - Strong problem-solving skills and attention to detail - Adaptable to changing situations and priorities - Resourceful in finding solutions and resolving issues - Ability to work independently and in a team environment - Experience working in a technical support role is a plus

Benefits: - Employee discounts on Symantec products - Gym membership reimbursement - Remote work flexibility

Work Environment: At Symantec, we value a culture that embraces change and responds resiliently to challenges. You will have the opportunity to grow and develop in a supportive and inclusive work environment.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Symantec is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.