Customer Support Specialist

Job Description:

New York Life Insurance Company is seeking a part-time Customer Support Specialist to join our team in Toronto, Ontario, CA. This position is at the Associate Level and requires a minimum of 4 years of experience in a customer service role.

Responsibilities: - Provide exceptional customer support through various channels including phone, email, and chat - Assist customers with inquiries, issue resolution, policy information, and general support - Maintain accurate and detailed customer records in the company database - Collaborate with other departments to ensure customer needs are met in a timely and efficient manner - Proactively identify opportunities to improve customer satisfaction and retention

Requirements: - Reliable and motivated individual with strong decision-making skills and attention to detail - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and customer service software - Prior experience in the insurance industry is a plus

Benefits: - Travel and spending expenses covered - Company-provided equipment - Dental insurance - Opportunities for unlimited personal and professional growth

Working Environment: At New York Life Insurance, we provide a supportive and inclusive working environment that encourages continuous learning and development. Our team is dedicated to helping each other succeed and grow professionally.

Equal Opportunity Statement: New York Life Insurance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to Apply: May 29, 2024. Apply now to join our dynamic team and help us provide exceptional customer support to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.