Customer Support Specialist - Work from home

Job description:

Genuine Parts is looking for a passionate and dedicated Customer Support Specialist to join our team in Toronto, Ontario. This is a part-time position that allows you to work from the comfort of your own home. As an Associate Level employee, you should have at least 3 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Resolve customer inquiries and complaints in a timely and professional manner - Utilize decision-making skills to assess customer needs and provide appropriate solutions - Use creativity to develop innovative strategies for improving customer satisfaction and loyalty - Collaborate with other team members to ensure a consistent and high-quality customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to best serve customers

Requirements: - 3 years of experience in customer support or a related field - Passionate and dedicated to providing outstanding customer service - Strong decision-making skills and the ability to think creatively - Excellent communication and interpersonal skills - High school diploma or equivalent - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Must have a quiet home office environment with high-speed internet access

Benefits: - Retirement plan - Travel opportunities - Vision insurance

Working environment: At Genuine Parts, we nurture an entrepreneurial atmosphere, even within our established organization. We value creativity, innovation, and a collaborative spirit. As a Customer Support Specialist, you will have the opportunity to make a real impact on our customers and contribute to the success of our company.

Deadline to apply: May 18, 2024

Equal opportunity statement: Genuine Parts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.