Customer Support Specialist - Work from home

We are looking for a dynamic and motivated individual to join our team as a Customer Support Specialist working from home in Vancouver, British Columbia, CA. As a part-time Associate Level position with C.H. Robinson Worldwide, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner. 2. Assist customers with product information, order processing, and issue resolution. 3. Proactively identify and address customer needs to ensure satisfaction and retention. 4. Collaborate with internal teams to escalate and resolve complex customer issues. 5. Maintain accurate records of customer interactions and transactions in the company database. 6. Stay up-to-date on product knowledge and industry trends to provide accurate information to customers.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills and the ability to work independently. 3. Confidence in handling challenging situations with a positive attitude. 4. Excellent time management and problem-solving skills. 5. Proficiency in using customer service software and Microsoft Office Suite. 6. Availability to work part-time hours from home with a high-speed internet connection. 7. Independent, confident personality traits preferred.

Benefits: 1. Gym membership or fitness stipend for staying active while working remotely. 2. Dental insurance coverage for optimal health and wellness. 3. Company-provided equipment to ensure a productive work-from-home setup.

Working Environment: At C.H. Robinson Worldwide, we thrive in an energetic and rapidly evolving work setting where teamwork and innovation are encouraged. As a Customer Support Specialist, you will have the opportunity to grow and develop your skills in a supportive and inclusive environment.

Equal Opportunity Statement: C.H. Robinson Worldwide is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to Apply: May 15, 2024

If you meet the requirements and are interested in this exciting opportunity, please submit your resume and cover letter outlining your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.