Live Chat Assistant

Job Description:

Voya Financial is seeking a dynamic and customer-focused Live Chat Assistant to join our team in Toronto, Ontario. As a Live Chat Assistant, you will be responsible for providing exceptional customer service and support through online chat communication channels. This part-time position is ideal for individuals with a resourceful and independent nature, who possess strong leadership and decision-making skills.

Responsibilities: - Respond to customer inquiries and provide support through live chat channels - Assist customers with account issues, product information, and general inquiries - Troubleshoot technical issues and escalate complex problems to the appropriate department - Provide guidance and recommendations to customers on products and services - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience - Stay up-to-date on company products, services, and policies - Proactively identify opportunities to improve customer satisfaction and retention

Requirements: - Minimum of 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Strong problem-solving skills and attention to detail - Proficiency in using online chat platforms and other digital communication tools - High school diploma or equivalent required - Must be eligible to work in Canada

Benefits: - Gym membership - Joining bonus - Visa sponsorship opportunities

Working Environment: At Voya Financial, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing exceptional customer service and support, and we value individuals who are enthusiastic about contributing to our mission.

Equal Opportunity Statement: Voya Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to Apply: April 15, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Live Chat Assistant, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.